Frequently Asked Questions about Box

What is Box at Penn State?

Box is a secure, cloud-based, commercial file storage, sharing, and collaboration service.  Box at Penn State is the result of a contract between Box and the Internet 2 consortium. Because Penn State is a member of Internet2, the University can take advantage of enterprise Box accounts.

What is a cloud-based service, and why is it a good thing?

Files are stored off campus at Box’s data centers.  Cloud services, such as Box, provide high-quality support, enterprise-level management, and security, as well as 24/7 up-time through round-the-clock monitoring; all at modest cost to Penn State. Files are stored in massive data centers featuring redundant storage, cooling, and electrical supply.

Who is eligible for a Box at Penn State account?

Any current faculty, staff, or student.

How do I sign up for a Box account?

Go to box.psu.edu and click on the “Login” button.  The website will then walk you through the easy account creation process.

How much does a Box at Penn State account cost?

There is no cost to the end user or department. Funding for Box at Penn State is provided by Information Technology Services.

How much storage space will I get with Box at Penn State?

Each user will have 50GB of storage space.

What password do I use with my Box at Penn State account?

Box at Penn State is secured by Web Access, so each person will use their Penn State Access ID and password.

What kinds of file types can I store on Box at Penn State?

Most common types of files are compatible with Box. This includes office files and many image, video, and audio formats. A complete list can be found on Box’s support site.

 What kinds of data can I store on Box at Penn State?

Penn State policy doesn’t allow most kinds of restricted or controlled data in the cloud. However, through collaboration with Box,  Internet2, and Box’s built-in security, many more kinds of data can be stored on Box at Penn State. Check this page for a complete discussion on what is allowed to be stored on Box at Penn State. For more about Box’s security measures, read Security_Overview_2-1.

Can I get an account for my department, group, or club?

Yes. You will need to apply for a “non-person” Box account, which is similar to departmental PASS space or space on a unit’s local file server. Instead of being tied to an individual, it’s an account for a group such as a department, club, or unit. To sign up, visit http://itservicedesk.psu.edu. Click the “Request Box Non-Person Account” link at the top of the page and fill out the form.  For student groups, a faculty or staff advisor will need to make the request.

Can I collaborate with people outside of Penn State using Box?

Yes, they will need a Box account from their university, business or they can obtain a free Box account at box.com.

I accidentally deleted a file from my Box account.  How can I recover it?

Any file that you delete is kept in your “Trash” for 60 days.  To recover it, click on the “Trash” link, under “Resources” on the right side of any page within your Box account.  Find your file, click the drop down arrow to the right of the file name and then click “Restore”.  The file will be restored to its original location.

After 60 days, the file may still be recovered; however, you will have to contact the IT Service Desk (itservicedesk@psu.edu or (814)865-4357(814)865-4357).  The file will be available for the Service Desk to recover for 14 additional days.

After 74 days (from the date that you first deleted the file), it will not be possible to recover the file.

How do I know if I’m approaching my quota limit?

At login, the quota status is displayed on the right side of the screen under “Account”.  If the quota limit is reached, no files will be allowed to be uploaded, and an error message will be displayed.

My name in my Box account is in ALL CAPS and contains my middle name.  How can I change how my name displays?

Click the gear next to your name, in the upper right corner of your Box account.  On the drop-down menu, click “Account Settings”.  Under the “Profile” tab, you’ll be able to change how your name displays to others in Box.